Refund policy

Return & Exchange Policy

We want you to love your purchase. If you are not completely satisfied, we are happy to help.

Returns

We accept returns within 21 days of delivery.

To be eligible for a return:

• Items must be unused
• Original tags must be attached
• Items must be free of any stains, odors, or signs of wear
• Items must not be washed

All returns must be requested by email before sending items back. Returns sent without approval will not be accepted.

Once your return request is approved, we will provide a prepaid return shipping label via USPS Ground Advantage.

A $6.95 return shipping fee will be deducted from your refund.

In particular, I would like to emphasize the following:

Returns must be requested before sending any items back.
We will provide the return address and instructions once your request is approved.

Exchanges

We offer free size exchanges.

To request an exchange, please contact us via email within 21 days of delivery.

Once approved, we will provide a free return shipping label via USPS Ground Advantage.

Exchanges are subject to product availability. If the requested size is unavailable, we will issue a store credit.

Final Sale Items

Items marked as Final Sale are not eligible for return or exchange.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of delivery.

We will provide a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to be completed.

Contact

For all return and exchange requests, please contact us at:
madocasleepwear@gmail.com